General Information



All artwork and plates are retained for 24 months from date of first order. Exact logo repeats will not be charged set-up fees if less than 24 months from first order. Any changes to sizing or typesetting is not an exact logo repeat. If a previous order was printed at the “Factory” and is now being printed “In-House” a new set-up fee will apply. If a previous order was printed “In-House” and is now being printed at the “Factory” a new set-up fee will apply.


For new clients, payment is required prior to production; Your order will not go into production until payment has been received. After account applications are approved, net 30 day terms will be granted. We accept Visa and MasterCard. Discounts are not available when paying your account by credit card. A 50% deposit is required on any orders exceeding $3,000.00 or more (before taxes). We reserve the right to hold orders if your account is in arrears. Accounts in arrears will be charged an interest rate of 18% per annum.


All In-House orders are shipped from Quesnel, BC, CANADA. Customer assumes responsibility for order once it has left our warehouse. If blind shipping is required, please indicate on purchase order.


Film ready, original vector artwork to be supplied by customer. We accept artwork in these formats: Adobe Illustrator (.AI / .EPS / .PDF) version CC or earlier.
Please ensure all text has been converted to curves / outlines. Vector files are required. If supplying a Bitmap image (.j-peg / .tiff / .bmp) a minimum resolution of 600 DPI is required.
An artwork processing fee of $62.50 (G) per hour (billable in 15 minute increments) will be charged for bitmap artwork supplied.


Proofs will be emailed for your approval to the email address indicated on your purchase order. If changes occur after approval a $31.25 (G) charge will be added. That’s My Ball provides personalized proof sheets, simply provide us with your logo and we will create your very own personalized proof sheet. 1 free proof is supplied; additional proofs will be charged $12.50 (G). Customer assumes responsibility for approving correctness of logo, PMS colours,  product type on the proof sheet.


Please provide Pantone # with order. Customer assumes responsibility for supplying the correct pantone number and approving the correct pantone number on the supplied proof sheet. PMS colours can be matched within 5%, at no extra charge.


All cancellations must be made in writing. Cancellations will be accepted only if order has not been put into production. Customers are responsible for all costs incurred up to the time of cancellation.


Split shipments will be accepted at no cost for first 2 locations. Additional locations will be billed at $7.50 (G).


Pre-production samples are billed at $62.50 (G) per colour plus set up fees.


Please ensure that you report, in writing, any errors or irregularities found within your order within 7 business days of receipt of product. No claims will be accepted after this period.